SynGen Support Portal


The SynGen Support Portal is a secure tool developed to support our customers with product information, instructions for use. Here you can gain access to the latest support materials, including:

  • Instructions For Use (IFU)
  • Operator Manuals
  • Troubleshooting Tricks and Tips


Our Support Portal is updated regularly to help us better support you.  Any suggestions or requests for additions to this portal can be sent to


To have access to the Support Portal, you must be a current SynGen customer.  Please contact and provide the following information:

•  Company Name

•  Department (if applicable)

•  Your Name

•  Your Email Address

•  Location of the equipment being used

•  What type of equipment you have

 Your access credentials will be sent to you.


If you already have Support Portal access credentials, please read the SynGen Privacy Policy and log in. If you have login credentials for the Knowledge Portal, you may not necessarily have permissions for the Support Portal.