The Control Module battery will last approximately 1 week between charges assuming normal usage (3-6 centrifugation runs per day). However, it is always recommended that you check the battery status indicator when the Control Module is placed on the docking station before proceeding with a new run.
General Hardware and Software Questions
The battery does not need to be drained. There is no need to do anything special with respect to the battery. Unlike Ni-CAD batteries, it has no “memory”.
The Control Modules can be stored safely on a shelf at room temperature for long term. After such storage, however, it is a good idea to charge the battery overnight prior to initial use.
In order to return a Control Module for its annual maintenance, you will need to:
a. Contact Customer Service and request a Return Merchandise Authorization (RMA) for your Control Module.
b. Customer service will provide you with:
- An RMA Form to send back with your Control Module
- A decontamination form to be completed and returned with the Control Module
- Instructions for cleaning your Control Module
- A Return Shipping Label
c. You will need to follow the cleaning instructions and complete the decontamination form.
d. Pack up the Control Module for shipment in the original box (if this is not available, we will supply a replacement).
- An original copy of the decontamination form and a copy of the RMA form need to be included with the shipment.
e. Ship the unit back to SynGen.
Control Modules under warranty will be replaced. A replacement Control Module will be shipped to your site. Your current Control Module can then be returned in the same packaging that your replacement was shipped in, following the instructions under step 4 above, indicating this is an under-warranty replacement.
If you would prefer to not have an exchange and wish to keep your current Control Module, you will need to ship that Control Module back to the SynGen, following the steps in step 4, above. Indicate that you want to receive the same Control Module back after repair.
• Please note – not all Control Modules can be repaired. If the evaluation shows the Control Module cannot be repaired, you will be notified and a replacement will be shipped out.
For Control Modules that are not under warranty or service contract, contact SynGen directly for instructions.
We do not advise doing so. Only the Thermo Fisher Sorvall™ Legend™ XT-Series centrifuge can be programmed to provide the linked cycle steps of g-force and time that SynGen has validated. The 750 mL buckets are an exact fit for the SynGenX®– Disposable Cartridge.
Windows® 7 and Windows 8.1
For the SynGenX®-LAB System
Bone marrow, peripheral blood, cord blood, Leukapheresis product, and thawed cellular products.
No. The SynGenX-LAB system was designed to replace the Ficoll process.
40 mL to 220 mL
- Cell Harvesting
- Cell Washing
- Volume Reduction and Concentration
- Cell Separation
There are a number of variables that impact the final harvest volume, including:
- The initial volume placed into the disposable cartridge for processing.
- The volume of depleted cells removed and the target harvest volume
With the above considerations in mind, customized programming of the centrifuge and the Control Module allow a final target volume ranging from 3 to 25 mL. Contact SynGen for details.
For the SynGenX®-1000 System and its Auxiliary Products
The Disposable Cartridge can process from 40mL to 220mL of cord blood.
The Mixing Chamber is designed to allow optimum mixing with 20-25 mL of buffy coat and cryoprotectant, but can hold a maximum of 30 mL of fluid.
The segment line tubing connecting to each of the compartments holds 0.1 mL/inch
HES is not required, but may be used if desired.
Any added HES should be mixed in the collection bag by gently rocking about 45 degrees from side to side for a minute or so. After this mixing, follow any additional protocols that have been established and validated within your lab.
After the HES and cord blood have been mixed in the collection bag, transfer the contents of the bag to the central compartment of the Disposable Cartridge and gently rock the cartridge about 45 degrees from side to side for a minute or so.
SynGen Inc. Headquarters
100 Howe Avenue, Suite 185N
Sacramento, CA 95825-8219
Phone: +1 (916) 706-0923
Fax: +1 (916) 706-0832
SynGen Inc. Customer Support Team:
Toll-Free Phone: (844) 363-0709
Direct Phone (for international callers): +19162562423